Terms & Conditions

Bookings conditions

Who is responsible? Responsible intermediary is Lofsdalen Home, part of Tremendly AB
Address: Lofsdalsvägen 29
Postal code & Postal address: 842 96 Lofsdalen
Telephone: +46 (0)680 - 41000
Email: info@lofsdalenhome.se
Company number: 556880-6375

Valid from: 2023-11-11

The terms and conditions below apply between Tremendly AB, registration number: 556880-6375 under the brand name Lofsdalen Home (hereinafter referred to as the Service Agent) on behalf of the owner of a residential property in Lofsdalen and the surrounding area (hereinafter referred to as the Landlord) and the person who himself or through another person (hereinafter referred to as the Tenant ) book, enter into an agreement, according to what is further specified in the confirmation from the Service Provider.

If commitments have been made orally by staff at the Service Intermediary, these must appear in the confirmation in order to be binding on the Service Intermediary. If such information is missing, the Tenant must report this immediately so that the confirmation can be corrected.

The booking/agreement may apply to accommodation in a cabin/house/apartment owned by a third party that is mediated by the Service Provider (hereinafter referred to as Rental Object) as well as other goods and services provided via the Service Provider and or its partners.

§1. Reservation
In order to book/enter into an agreement with the Service Provider regarding the Rental Object, the Tenant must be 20 years old.

Meeting the age limit is a requirement to gain access to the rental property. If the Tenant does not meet the age limit when entering the Rental Object, the booking is considered cancelled, whereby the rules for cancellation apply.

Minor visitors who come without a guardian must have the guardian's written approval.

Certificate must be sent by e-mail to info@lofsdalenhome.se containing the Tenant's name and a copy of the guardian's identification including signature. Receipt of certificates via other communication media is not accepted.

Different age regulations may apply.

§2. Booking of rental property

The basic price includes rental of the rental object, electricity, water, according to the object presentation, the number of beds indicated incl. duvets and pillows. The service provider applies variable pricing based on supply and demand for rental properties.

Layout/decoration varies and bedrooms without windows may occur.

The Tenant and/or his fellow visitors may not use the Rental Object for anything other than holiday accommodation, unless otherwise agreed upon at the time of booking.

The number of people in the Rental Object may not exceed the Rental Object's stated number of beds. No child or extra bed discounts apply.

Special requests, regarding pets or adaptation of furnishings for visitors with disabilities, must be made at the time of booking. Other requests are accommodated if possible.

The service provider reserves the right to change the Rental Object to an equivalent Rental Object or upgrade the Rental Object until the day of arrival without notifying the Tenant. At such a stage, the sofa bed does not count as a fixed bed. The service provider thus has the full right to relocate the Tenant to an equivalent Rental Object with the corresponding number of fixed beds as stated in the object description at the time of booking.

Different discounts or offers cannot be combined.

The basic price does not include bed linen, towels, cot/chair or departure cleaning. Exceptions to this apply when these are mandatory additions to the rental property booking.

The square meter specifications refer to the internal dimensions of the object and may differ.

All objects available for booking apply self-catering unless otherwise stated at the time of booking.

Toilet paper, household paper, dishwasher tablets and similar household items that are considered consumables are not included.

The property must always be vacated with at least 1 roll of toilet paper, 1 roll of household paper and 1 dishwasher tablet (if there is a dishwasher) left in the property upon departure to the next guest.

§3. Booking of extra products/arrangements

Pre-booking of complementary goods and services such as, but not limited to bed linen, towels, high chair, cot, etc. which is provided by the Service Provider and/or its partners can be done up to 4 days before arrival subject to availability.

The booking request for departure accommodation can be made up to 4 days before departure, or according to other specifications from the partner that provides the service, as long as cleaning times are available at the partner. The service provider and/or its partners for these services reserve the right to cancel the booked place of departure if resources for this are not available. For groups, see Addendum to booking conditions.

§4. Booking confirmation/Payment receipt

On receipt of the Booking Confirmation/Payment Receipt, this must be checked to ensure that all information is correct.

It is the Tenant and/or the Tenant's reference that is responsible for the correctness of the information about what has been agreed.

Booking confirmation/Payment receipts are only sent via e-mail.

The service provider must be contacted immediately if any information is incorrect so that a new, correct Booking Confirmation/Payment Receipt can be issued and provided.

§5. Payment

Följande betalningsregler gäller:

§5.1 Group booking, phone booking & online booking

Group bookings can only be made by phone.

Booking by phone is possible for all bookings against an administrative fee of SEK 295 per booked object and/or service provided.

When booking online, it is possible to pay by card (VISA/Mastercard/Maestro) against invoice and by partial payment via Stripe and Klarna. The service provider's partner for these services.

§6. Booking of additional services and/or arrangements

Booking of additional services and/or arrangements offered by the Service Intermediary takes place directly through the Service Intermediary, who takes care of payment and forwarding of ordered service to the supplier/collaboration partner for delivery.

§7 Cancellation

Cancellation must always be made in writing to info@lofsdalenhome.se. Cancellations by other means are not accepted.

Name, booking number and booked arrival date must be stated for the cancellation to be accepted.

Any interest costs to Stripe and Klarna are not refunded.

Please see conditions for cancellation in §8.1, §8.2 and §8.3.

§8.1. Cancellation when cancellation protection has not been signed

If you did not purchase the cancellation protection add-on at the time of booking for your object booking, you are entitled to the following:

In case of cancellation more than 90 days from arrival, you will receive a 50% refund of the total booking amount for your booking.
In case of cancellation less than 90 days but more than 40 days before your arrival, you will receive a 30% refund of the total booking amount for your booking.
If you cancel less than 40 days before arrival, you will not receive a refund for your booking.

§8.2. Cancellation when cancellation protection has been signed

If you purchased the cancellation protection add-on at the time of booking for your object booking, you are entitled to the following:

In case of cancellation more than 90 days from arrival, you will receive a 90% refund of the total booking amount for your booking. Compensation paid for cancellation protection is not refunded and is deducted from the total amount paid.
In case of cancellation less than 90 days but more than 40 days before your arrival, you will receive a 70% refund of the total booking amount for your booking. Compensation paid for cancellation protection is not refunded and is deducted from the total amount paid.
If you cancel less than 40 days before arrival, you will receive a 30% refund of the total booking amount for your booking. Compensation paid for cancellation protection is not refunded and is deducted from the total amount paid.

Cancellation protection must be purchased in connection with the booking and cannot be added afterwards.

§9. Complaint

Complaints about the rental property must be made by the tenant to the service agent at info@lofsdalenhome.se as soon as possible, but no later than 12:00 the day after access to the Object according to the occupancy confirmation. Errors that occur during the stay must be immediately notified to the Landlord's service partner who manages the operation of the rental property. Information about the responsible service partner must be clearly stated in the respective rental object.

In the event that the Rental Object provided is, beyond all doubt, not in the promised condition and if the Landlord and/or its manager who takes care of the rental object cannot remedy this, the Tenant has the right to terminate the agreement.

Other complaints about the Rental Object are referred to the Landlord according to information provided by the Landlord about this found in the object.

§10. Liability for property/causing damage

The service provider is not responsible for forgotten/lost items. Damage caused to the Tenant and/or fellow visitors due to demonstrated negligence on the part of the Landlord is compensated. In such cases, the tenant and/or fellow visitors must immediately report the incident in writing to the Service Provider at info@lofsdalenhome.se.

The Tenant and/or fellow visitors are responsible for all damage incurred in the Object during the Tenant's and/or anyone in their party's stay/use period in the Rental Object. The Service Intermediary has the right of interpretation in the event that any dispute regarding damage arises, which means that the Service Intermediary's staff has the exclusive right to assess when any damage has occurred and who is liable for compensation for this.

Registered Tenant, responsible for the booking, is always responsible for the negligence of his fellow visitors as well as for himself.

See also "Other obligations".

§11. Other obligations

The tenant and/or his fellow visitors must take good care of the rental object and follow the rules, instructions and regulations that apply.

The Tenant and/or his fellow visitors must between 22:00 and 07:00 observe the greatest consideration and silence towards other Customers and in the vicinity of the Object in general.
The Tenant is responsible for damage that occurs to the Rental Object and its inventory if the damage has been caused by the Tenant and/or his fellow visitors in the party or anyone else who is granted access to the rental object has been negligent. The Service Intermediary has the right of interpretation in the event that any dispute regarding damage arises, which means that the Service Intermediary's staff has the exclusive right to assess when any damage has occurred and who is liable for compensation for this.
The council strictly prohibits smoking in all rental properties. Customers who claim this will be charged with all costs for clean-up and additional administration based on the assessment that the Service Provider, the Landlord and/or its partners for the execution make in order to remedy the damage that has occurred.
Pets are only allowed in the objects where this is clearly stated. In properties where pets are allowed, they may not stay in or on furniture. Otherwise, all objects are not permitted for pets to stay in. Customers who claim this will be charged with all costs for clean-up and additional administration based on the assessment that the Service Provider, the Landlord and/or its partners for the execution make in order to remedy the damage that has occurred.
The tenant and/or his fellow visitors in the party may not set up a tent, caravan or mobile home on the plot, in the parking lot designated for the Rental Object or in public parking lots. Camping is only permitted at marked campsites.
The tenant and/or his fellow visitors in the party may not use music equipment or other equipment in the rental object or in direct connection to the rental object in a way that disturbs the surroundings and nearby residents. Customers who prove this, the Service Provider has the right to evict from the Rental Object immediately. Refunds for the remaining period of stay are not issued in the event of eviction.
Charging of electric vehicles may only take place at a designated place/charging post. If such is available for a fee at/on the Object, the request for activation of this for a fee must be sent to info@lofsdalenhome.se alternatively through the associated payment solution connected to the electricity connection if such is available.
Charging of electric vehicles is not permitted directly via the house's electricity supply or via the electrical sockets located at the respective parking spaces belonging to the respective houses. The tenant and/or his fellow visitors are responsible if incorrect charging of electric vehicles causes damage, fire or electrical failure. Tenants who prove this have the right to evict the Service Provider from the Rental Object immediately. Refunds for the remaining period of stay are not issued in the event of eviction.
The Tenant and/or his fellow visitors must comply with the provisions that apply to the Rental Object regarding smoking bans, any pet bans, disruptive behavior, use of electricity grids and other conditions specified in these terms and conditions and/or the Landlord's own comfort rules in the individual object. Any violations will be punished. Violation of these conditions will be charged an amount of at least SEK 3,000, maximum SEK 30,000. The sum is determined depending on the size of the Rental Object and the extent of the damage, which is assessed unanimously by the Service Intermediary, the Landlord and/or its partner for the execution of the necessary measures. Exceptions apply for damage caused to the electricity grid and in case of vandalism where there is no upper limit for compensation for damage.

§12. TV

Objects that have TV are marked with TV in the object description.

In the event of any operational disruptions in the TV service, no compensation is paid as this is a free service that is included in the booking and not an additional service.

§13. WIFI

The residents who have WiFi are marked with WiFi in the object description.

In the event of operational disruptions in the WiFi service, no compensation is paid as this is a free service that is included in the booking and not an additional service.

When using the Landlord's WiFi service, the user accepts the Landlord's general terms and conditions for the service which can be found in each object.

§14. Cleaning

If departure cleaning has not been pre-ordered through the Service Provider, cleaning is carried out by the Tenant and/or his co-visitors according to cleaning instructions before departure. An assessment according to the Service Intermediary of non-attendance or substandard cleaning results in a fee of at least SEK 900, maximum SEK 30,000. The sum is determined depending on the object's size and the extent of the cleaning needs. The service provider and/or the Landlord have the exclusive right to assess the nature, size and cost of remedying the defects. Remedy of identified and documented deficiencies is charged to the responsible guest via the Service Intermediary.

§15. Access to object during rental period

Keys are collected and left at the specified location for the purpose. Check-in takes place no earlier than 15:00 on the day of arrival, unless otherwise specified in the provisions of the booking. Check-out takes place at 11:00 a.m. on the latest specified departure day, unless otherwise specified in the provisions of the booking. When booking a place of departure via the Service Intermediary, check-out must take place no later than the specified departure day at 09:00, unless otherwise specified in the provisions of the booking.

Any key to the rental object can be replaced with a lock code if the Landlord provides one. The lock code is provided to the Tenant no later than 1 hour before access to the Property on the day of access. The check-in and check-out times stated above also apply when using a code lock.

All keys to the entrance door in the booked rental property must be returned upon check-out according to the specified routine for this unless a lock code is used. Delayed check-out and keys not returned, the Service Agent charges the Tenant SEK 1,500 including VAT per occasion and/or key.

§16. Breach of contract

These General Booking Conditions form part of the agreement between the Tenant, the Service Provider, the Landlord and any partners who provide additional services provided for booking by the Service Provider. The agreement is binding and approved by the Tenant with the Tenant's first payment.

The service provider reserves the right to terminate the agreement with immediate effect if:

The booking conditions are not met
The tenant and/or fellow visitors in the party behave in a disruptive manner in the Rental Object and/or the area
The tenant and/or fellow visitors in the party commits damage in the rental property and/or the area
The rental object is used for an unintended purpose

In the event that payment is not received by the Service Intermediary in time, the Service Intermediary reserves the right to cancel the booking. In such an event, the Service Intermediary's cancellation conditions apply.

The service provider must immediately notify the Tenant of the termination of the agreement if a breach of contract occurs. In the event of a breach of contract, the Tenant and/or his fellow visitors in the party must immediately vacate the Rental Object and/or the Rental Objects and are not entitled to recover any part of the amount paid for the booking.

In the event of destruction or disruptive behaviour, the Landlord is entitled to compensation from the Tenant.

§17. Force majeure

If the Service Provider and/or the Landlord - due to a circumstance beyond the control of the Service Provider and/or the Landlord - is prevented from providing the agreed performance or part thereof, the Tenant is offered a rebooking or refund of the amount that has been paid, with the exception of any days used in The rental object/s. The right to compensation for financial damage, for example unused expenditure, lost income or loss in business activities, does not exist.

Circumstances beyond the control of the Service Provider and/or the Landlord are considered to be conditions that prevent the fulfillment of the agreement or become unreasonably burdensome, labor conflict and any other circumstance that the Service Provider and/or the Landlord cannot control, such as fires, natural disasters and extreme natural events, war, mobilization or military calls of equivalent extent, pandemic restrictions, requisition, seizure, trade and currency restrictions, insurrections and riots, shortage of means of transport, general scarcity of goods, restrictions in the supply of motive power, damage and failure in or delay in deliveries from partners, which are caused by such exemption grounds.

In the event of obstacles according to the preceding paragraphs, the Service Intermediary may terminate the agreement by notifying the Tenant as soon as possible that the Service Intermediary and the Landlord withdraw from the agreement.

§18. Miscellaneous

All rental objects that are brokered by the Service Broker on behalf of the Landlord are owned by the Landlord and are only rented out on behalf of the Landlord. The service intermediary only acts as an intermediary between the Tenant and the Landlord for intermediary purposes.

Standard and equipment in the rental properties vary. The rental properties are equipped for self-catering.

Access and withdrawal days are object-specific and cannot be influenced by the Tenant, this is decided individually by the Service Intermediary in accordance with the Landlord.

Any maps and drawings only give an approximate picture of the location of the Rental Object and any other facilities.

The tenant is solely responsible for checking and knowing the arrival and departure dates on the booking confirmation. Different check-in times occur for different Objects. The service provider and the Landlord reserve the right for possible delays at check-in due to unforeseen events around and/or with the Rental Object. Delays regarding check-in time are not compensated.

§19. Changes in terms and conditions

It is the responsibility of the Service Intermediary to make ongoing changes and updates to these general terms and conditions. For this reason, it is of the utmost importance that the Tenant and the Landlord stay up to date on the most recently updated terms and conditions which can be found at https://lofsdalenhome.se/boknings-och-kopvillor/

§20. Previously replaced conditions

Previously valid and replaced terms and conditions can be found här.

Terms of purchase

1. Company information
www.lofsdalenhome.se and https://lofsdalenhome.se are provided by Tremendly AB with Organization number 556880-6375. All information, images and other content on the addresses are owned by the Service Provider and/or its partners and may not be copied, distributed or used for any other purpose without the Service Provider's written permission.

2. Prices
Each service is stated including VAT in Swedish kronor. The total price including all fees such as VAT, shipping, administrative fees, payments etc. is stated in the shopping cart. directly linked to the order/booking.

3.1 Payment
Payment takes place through the selected payment method at the checkout. The payment method is provided by Stripe and Klarna.

3.2 Card payment
Card payment is accepted via Visa, MasterCard and Maestro. Debiting to debit and/or credit cards takes place directly when booking/ordering.

3.3 Invoice & partial payment
In collaboration with Stripe and Klarna, invoice and partial payment are offered. The service is based on a one-time credit that enables simple and secure payment of your purchases by invoice or partial payment.

After the purchase is completed, the invoice is sent to your specified e-mail address.

4. Personal data processing
In order to receive, handle and deliver the Tenant's order, the Service Provider will process the Tenant's personal data. All our processing of personal data takes place in accordance with current personal data legislation. When booking, the Tenant simultaneously agrees that the Service Provider and its subcontractors have the right to conduct marketing against the contact details provided by the Tenant when ordering/using the service. The Tenant is solely responsible for informing any third party whose personal data the Tenant has indicated at the time of booking how their personal data will be used by the Service Provider.

5. Contact & Customer Service for booking via website
Contact details info@lofsdalenhome.se, Tremendly AB/Lofsdalen Home, Lofsdalsvägen 5, 84296 Lofsdalen

6. Cookies
A cookie is a text file that is sent from a web page to your computer where it is stored either in memory (session cookies) or as a text file (text-based cookies). Cookies are used to store e.g. login information or your shopping cart when you browse different websites. If your browser is set to not accept cookies, you will not be able to place an order on our site. You can easily change this under settings in your browser. Please note that we do not use cookies to save personal information about you.

7.1 Force Majeure
Force Majeure such as war, extensive labor dispute, blockade, fire, vandalism, environmental disaster, serious spread of infection or other extent beyond the control of the party and which prevents the party from fulfilling its obligations, releases the party from this. Such exemption applies on the condition that the business cannot be conducted under these conditions either. The other party must be notified immediately of circumstances that may apply this provision.

8.1 Change of contract terms
After the customer has made a purchase, the Service Intermediary does not have the right to change the conditions for the current purchase unless otherwise agreed.

8.2 Complaints about booking via the website
In case of any customer complaints, these should be forwarded to info@lofsdalenhome.se, Tremendly AB/Lofsdalen Home, Lofsdalesvägen 5, 842 96 Lofsdalen.

8.3 Disputes & Laws

Swedish law shall be applied to all purchases according to these terms and conditions. Disputes about purchases according to these terms and conditions shall be heard exclusively by the Swedish general court.

Appendix 1, Personal data processing

Tremendly AB, org. no. 556880-6375, processes personal data in connection with trading at http://www.lofsdalenhome.se and is the personal data controller for the processing. Personal data is processed in order for Tremendly AB to be able to provide its services, mainly for the following purposes ("Purposes"):

To create and maintain your personal account.
To receive and process your orders and ship/provide your goods and services to you.
To handle any returns/cancellations/complaints.
To send you notifications via email and SMS about the delivery status of your orders.
To answer your questions and inform you about new or changed services.
To send marketing offers on behalf of the Service Provider, the Landlord and their partners.
To send you surveys that give you the opportunity to influence the offers and services of the Service Provider, the Landlord and their partners.

The information that is processed is the information that the Tenant specifies, e.g. when the Tenant places orders, contacts customer service or the like. The information provided by the Tenant includes e.g. contact information, delivery address and ordered goods and services ("Personal Data"). The personal data is necessary for the Service Provider, the Landlord and its partners to be able to achieve the Purposes. Certain information may also be obtained from public records or from other publicly available sources.

The main legal basis for the processing is that the processing is necessary for the Service Intermediary, the Landlord and its partners to be able to fulfill their obligations towards their customers. Some processing is also based on the legitimate interest of the Service Provider, the Landlord and its partners in being able to conduct their operations in an efficient and safe manner and on the obligation of the Service Provider, the Landlord and its partners to comply with legal obligations.

The personal data may be shared with authorities and other parties that the Service Intermediary, the Landlord and its partners employ or alternatively are required to achieve the Purposes, e.g. for delivery or based on legal review and/or reporting. These actors may be based in countries outside the EU/EEA. If the European Commission does not consider that the country ensures an adequate level of protection, the transfer to the third party will be supported by the Commission's standard contractual clauses for the transfer of personal data to a country outside the EU/EEA, see Articles 45-46 of Regulation 2016/679 ("GDPR").

These standard contract clauses are available här.

The processing of the Personal Data will continue for as long as it is necessary to fulfill the purposes or as long as the Service Intermediary, the Landlord and/or its partners are obliged to do so. The Personal Data is then deleted.

If the Tenant has any questions regarding the processing of the Personal Data, the Tenant can contact the Service Provider via info@lofsdalenhome.se.

The Tenant can also use this address if the Tenant wants to exercise any of the rights the Tenant has according to the GDPR as a registered person. Please note that the rights under the GDPR are not absolute and that invoking a right does not necessarily lead to an action. Your rights under the GDPR include the following:

Right of access - According to Article 15 GDPR, you have the right to access the Personal Data and to be informed about the processing. That information can be found in this document.
Right to rectification – According to Article 16 GDPR, you have the right to have inaccurate personal data concerning you corrected without undue delay. Taking into account the purpose of the processing, you also have the right to supplement incomplete personal data.
Right to deletion ("the right to be forgotten") - Under certain circumstances, with the support of Article 17 GDPR, you have the right to have the Personal Data deleted.
Right to restriction of use - Under certain circumstances, according to Article 18 GDPR, you have the right to restrict the processing of the Personal Data.
Right to data portability - According to Article 20 GDPR, you have the right to receive the Personal Data in a structured, commonly used and machine-readable format. You also have the right to transfer this data to another personal data controller.
Right to object - According to Article 21 GDPR, you have the right to object to certain processing of the Personal Data, for example such processing which is based on Tremendly AB's legitimate interests.

Finally, you also have the right to file a complaint with the Data Inspectorate, which can be contacted via datainspektionen@datainspektionen.se or 08-657 61 00.